Priority Routing

Alerts automatically escalate based on severity and type. The right people get notified at the right time, every time.

Never Miss a Critical Alert

Smart routing ensures every alert reaches the right person at the right time

0%

Alerts resolved at Level 1

0s

Avg response time

0%

Escalation coverage

0

Missed critical alerts

Escalation Ladder

Escalating...
Level 1: Field Team

Site Supervisor

Immediate
Push + SMS
Immediate
Level 2: Project Manager

Notified if no response

5 minutes
Push + Email
5
minutes
Level 3: Safety Director

Critical escalation

15 minutes
Push + Call
15
minutes
Level 4: Executive Team

Emergency protocol

30 minutes
All Channels
30
minutes
100% escalation coverage
No alert ever goes unnoticed

Severity Classification

Critical0

Immediate danger to life

Response: < 2 min
Fall from heightElectrical contactStructural collapse
High0

Serious risk requiring action

Response: < 15 min
Equipment malfunctionMissing safety gearWeather hazard
Medium0

Potential issue to monitor

Response: < 1 hour
Minor PPE issueHousekeeping concernProcess deviation
Low0

Informational or suggestion

Response: < 24 hours
Best practice reminderTraining opportunityDocumentation update
0
Total alerts automatically classified

Smart Routing Rules

IF
Fall hazard detected
THEN
Safety Team
Site Supervisor
Immediate
IF
Equipment maintenance due
THEN
Maintenance Lead
Work Order
IF
PPE compliance issue
THEN
Crew Lead
Safety Record
IF
Weather alert active
THEN
All Field Teams
Outdoor Work

Time-Based Auto-Escalation

Safety Hazard Alert

Fall protection issue reported at Tower B, Floor 12

0.0m
No response received
Alert CreatedEscalation Threshold: 5m
0m2m4m6m
Call Initiated
To Project Manager
Email Sent
To Safety Director
SMS Blast
To Safety Team

How Priority Routing Works

Step 1

Classify

AI determines severity level based on alert type and context

Step 2

Route

Smart rules send alerts to the right teams instantly

Step 3

Monitor

Track response times and escalate if no action taken

Step 4

Resolve

Close the loop with documented resolution and feedback

Why Priority Routing Matters

Instant Classification

AI categorizes alerts by severity in milliseconds

Right Person, Right Time

Smart rules ensure alerts reach the appropriate responder

Automatic Escalation

Unresponded alerts escalate through the chain of command

Zero Missed Alerts

Multi-channel notifications guarantee message delivery

Response Analytics

Track response times and identify bottlenecks

Custom Rules

Configure routing logic for your team structure

Ready for Smarter Alert Routing?

Join teams already using POD's priority routing to ensure no critical alert ever goes unnoticed.